Unable to port number to my account

Item: MTN South Africa
Rating: 2
Author: Ant W

My daughter lost her phone. It was on my MTN contract. We disabled her old number with no problem. We got a temporary PAYG SIM starting with 066.

In order to link the 066 number to my account it first had to be ported from Vodacom or Cell-C or where-ever to MTN. That worked fine.

But now - 2 months later, MTN still has not been able to link that new 066 number to my account (which I'm still paying, by the way MTN!!!) to replace her old disabled number.

Common guys - surely your programmers and technical people can keep up to date with new ranges of cell numbers coming onto the market all the time?

Helpful (0)

Replies (2)

Ant W's updateReviewer Update

24 Jan 2018, 14:14

Thank you. I have been into that store 4 (yes four) times, and filled all the relevant forms in. The last person to try to help me was Tshepo. I can find a couple of other names also, if it will help.

Ant W's update24 Jan 2018, 14:14

Reviewer Update

Ant W's updateReviewer Update

28 Jan 2018, 06:35

Hi Kabelo, I responded telling you that I HAVE been into that branch 4 times. Still waiting to hear from you.

Ant W's update28 Jan 2018, 06:35

Reviewer Update

Hi Kabelo, I responded telling you that I HAVE been into that branch 4 times. Still waiting to hear from you.