Unable to port from contract to prepaid

<p>Good day,</p> <p> </p> <p>Eric ****wane here, I went to Menlyn Mall to cancel my contract as it has ended and migrate to prepaid, I paid outstanding fees in full and called 808 as advised by the store because they cannot do it. I spoke to Mbali at 808 and transferred me to retention department. I was on hold for 1hour 15min and the consultant dropped the phone on me as soon as I got connected. I called for the second time and I held for more than 55Min....How do we get an alternative assistance because it seems like your retention department is a problem. I mean guys we don't have the whole day to be holding a cellphone.</p> <p> </p> <p>can you PLEASE CANCEL THIS CONTRACT ON MY BEHALF SINCE WELL I CANNOT GET ANY HELP, MY PHONE IS; ********** 952</p> <p>payment receipt; PMT ********** .</p> <p> </p> <p>Thanks</p>