BT
Bothma T
1 reviews | Active since Mar 2013
03 Nov 2015, 12:08
Unable to perform simple SIM swap
After recieving my new iPhone 6, with a nano SIM that just needed to be activated and my old one de-activated, this is what I've done so far.....<br> <br> 02/11:<br> Sent activation SMS on 02 November at 12:04, nothing happened after getting replying Yes to continue<br> Phoned call centre, advised to phone MTN Direct<br> Phoned MTN Direct at 13:35 again at 14:23. Get message \We are experiencing Network Difficulties"<br> Retried SMS Activation at 14:45. Get message \""Error Occurred"
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MTN South Africa's replyOfficial
03 Nov 2015, 13:04Hello jacobt02,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your sim swap failed on the Network however we have escalated this matter to the relevant department for urgent assistance. Please allow 2 to 24 hours activation on the network then hard reboot your device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your sim swap failed on the Network however we have escalated this matter to the relevant department for urgent assistance. Please allow 2 to 24 hours activation on the network then hard reboot your device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply03 Nov 2015, 13:04
Official
Hello jacobt02,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your sim swap failed on the Network however we have escalated this matter to the relevant department for urgent assistance. Please allow 2 to 24 hours activation on the network then hard reboot your device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your sim swap failed on the Network however we have escalated this matter to the relevant department for urgent assistance. Please allow 2 to 24 hours activation on the network then hard reboot your device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,