1 reviews | Active since Jun 2010
Unable to obtain credit on overcharged account
Over the past seven months I have sent countless e-mails requesting refunds for overcharges on our account..<br> <br> This happened as follows:<br> When I took out 3 new data contracts in June 2015 ,I requested that a limit be set for 1GB data and that the users are not allowed to exceed this limit. MTN Paddocks set a limit of 1GB data onto each new account. Since June 2015 the one user (cell ***) has continuously exceeded the 1GB limit that was set and we have been charged accordingly.<br> .<br> <br> Kindly refund our account with the following amounts:<br> Inv dd 21/8/15 R 991.90<br> Inv dd 21/9/15 R 4155.27<br> Inv dd 22/10/15 R 8663.44<br> Inv dd 21/11/15 R 608.99<br> Inv dd 21/12/15 R 630.57<br> Inv dd 21/1/16 R 972.92<br> Inv dd 21/2/16 R 348.99<br> <br> Total credit due R 16372.08 to date. <br> <br> Kind regards<br> Doris Garrow<br> Financial Director<br>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the Subscriber Usage Limit was activated and set at R 0.00 on 2015-06-08. The limit was later changed to R 24200 via the USSD code and it is currently on this amount. The charges are valid as the Subscriber Usage Limit was increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the Subscriber Usage Limit was activated and set at R 0.00 on 2015-06-08. The limit was later changed to R 24200 via the USSD code and it is currently on this amount. The charges are valid as the Subscriber Usage Limit was increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Hi
I've only just seen this response. Sorry.
If you look at all my individual usuers MTN invoices, you will notice that somebody at MTN has made a global update of this R 24 200 limit as it apperas on the face of my invoices received . In other words, all my useres seem to have exactly the same limit.
Can you please investigate as this is not correct.
KInd regards Doris
Hi
I've only just seen this response. Sorry.
If you look at all my individual usuers MTN invoices, you will notice that somebody at MTN has made a global update of this R 24 200 limit as it apperas on the face of my invoices received . In other words, all my useres seem to have exactly the same limit.
Can you please investigate as this is not correct.
KInd regards Doris