1 reviews | Active since Aug 2015
Unable to make phone calls for over a week
I upgraded my cellphone and contract on 12 Aug 2015. A SIM swap was done on 13 Aug 2015. I have not been able to make phone calls since the upgrade on 12 Aug 2015.<br> I have dealt with consultants at MTN Stoneridge and MTN Greenstone Mall, as well as various call centre agents at MTN Customer Care several times (approximately 6 times in the last week) - and they are all extremely helpful and have tried as much as they could to troubleshoot the issue that I'm having.<br> I have logged 3 queries with MTN now, regarding this issue. No one seems to know what is wrong with the network - the phone is fine (it works when connected to WiFi) and the SIM is fine because I can receive calls.<br> I'm reaching the end of my patience, as I need to be able to make phone calls but have been without the total functionality of my phone for over a week now.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
I have tried to call you back in order for us test your outgoing call error but your line diverts to your voice mail. I have sent you an email as well in order for us to get feedback and we can escalate should the issue persist.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
I have tried to call you back in order for us test your outgoing call error but your line diverts to your voice mail. I have sent you an email as well in order for us to get feedback and we can escalate should the issue persist.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Nobuhle
REQ:***