NP
Nelly P
1 reviews | Active since Mar 2015
15 Sept 2015, 15:01
UNABLE TO MAKE OUTGOING CALLS FOR 8 MONTHS NOW
This is my 3rd report to Hello peter and 8 months have passed being unable to make outgoing calls and I have had no response from MTN hence the number of months pilling up and the problem still not solved. Remember this is a contract phone and I have been paying all along and also getting airtime I cannot use. I don't know what to do anymore, this is by far the worst service and experience I've ever had to deal with. I'm tired of calling and fighting this matter. Please assist on my behalf. You can get ahold of me on my work number on *** if you don't get ahold of me please leave a message as this is my last resort.
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MTN South Africa's replyOfficial
21 Sept 2015, 11:17Hello PlaatjiesNelly,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply21 Sept 2015, 11:17
Official
Hello PlaatjiesNelly,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***