SD
Sakhile D
1 reviews | Active since Mar 2017
03 Oct 2018, 20:49
Unable to make or received calls
Since from yesterday afternoon until now my mobile number ********** has lost the network & I checked on my wife MTN the network is fine. I've been on able to receive or make calls. When I called MTN customer cares there no option anymore to speak to the consultant. What kind of a customer service is being offered to it customers if you don't speak to the consultant. I'm terrible disappointing with MTN. I don't know what I should, what a poor service.
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Sakhile D's updateReviewer Update
05 Oct 2018, 16:28NB: I'm posting this massage for the second time because yesterday I post it privately but no one bother to attend my issue. Please note that I did follow your below instruction (I did this twice) : Kindly note that we tried calling , please call 135 and choose any of the 4 options , this will prompt you to select a query and an option to speak to a service champion. But I was never given the option to speak to the service champion. It's said because i'm using this numbers for my business. Your urgent response will be highly appreciated. [Today I was in Johannesburg the network was fine, I was able to make & receive calls at the same time but now i'm back home in Orange Farm but still I can't make calls or received them, its more that 72 hours now with out the network, its seems like now one is bothering to attend my query.
SD
Sakhile D's update05 Oct 2018, 16:28
Reviewer Update
NB: I'm posting this massage for the second time because yesterday I post it privately but no one bother to attend my issue. Please note that I did follow your below instruction (I did this twice) : Kindly note that we tried calling , please call 135 and choose any of the 4 options , this will prompt you to select a query and an option to speak to a service champion. But I was never given the option to speak to the service champion. It's said because i'm using this numbers for my business. Your urgent response will be highly appreciated. [Today I was in Johannesburg the network was fine, I was able to make & receive calls at the same time but now i'm back home in Orange Farm but still I can't make calls or received them, its more that 72 hours now with out the network, its seems like now one is bothering to attend my query.