Unable to make calls with with Postive balance
<p>Hi MTN,</p> <p>I a sick and tired of the b***s you guys are spinning customers.</p> <p>over the last 5 days I have lost data and now I am unable to make call. I have a postive balance on both my voice and data wallets. I called the call cente and I was told i must restart my phone untill it works. FFS, i have done this since yesterday and its still not working. Aparantly my funds are reserved for data, but yet i have a data bundle. what is going on at that place. Its clear that customer are ****** without them knowing it. I am not prepared to even buy more artime. Till now i have losted over R500. What the hell,e ven the bonus airtime used are now gone. Really pathetic service!!. Its time to move to Telkom, atleast up untill yesterday cellphone network was not their business, but they are 10 times better.</p> <p> </p>
What annoys me more is the fact that the company wont acknowledge that fact that they might have IN issues. I just loaded R5 airtime and my balance is still sitting on R53.28 voice and 456.71mb of data. Sickening to my core that customers have to beg to get better service from a big corporate like MTN. Why not send communication out, but customer have to sit and wait in call centres queues to be told they must restart their phones, knowing it will not resolve issues...
What annoys me more is the fact that the company wont acknowledge that fact that they might have IN issues. I just loaded R5 airtime and my balance is still sitting on R53.28 voice and 456.71mb of data. Sickening to my core that customers have to beg to get better service from a big corporate like MTN. Why not send communication out, but customer have to sit and wait in call centres queues to be told they must restart their phones, knowing it will not resolve issues...
Alice
I am not in agreement with above reponse
a. I totally disagree with the comment around the wifi/cellular parallel usage. I simply dont understand the logic behind the fact that users have to now switch off data. So does this mean it only happens on the MTN network? None of the users from competitors are complaining about the same issues. This must be something that start now recently, becuase it has never happened before. Also if this is the case why is customers not made aware of this. Clearly the duplicate billing should be addressed, MTN is making money while users are losing it. I will take this up with ICASA for investigation. Staying quiet about serious issues like this is not fair on customers, for this reason the cusumer protection act must protect clients agaist big organisation like MTN.
b. I am aware of the fact that i get charged for apps using data in the backgroup, but your first comment clearly define the fact that i am charge on both connection
c. My phone only run updates when wifi is available, but basd on your first comment i am not longer sure if that is the case if i get charge for both connection.
Regards
Jacko
Alice
I am not in agreement with above reponse
a. I totally disagree with the comment around the wifi/cellular parallel usage. I simply dont understand the logic behind the fact that users have to now switch off data. So does this mean it only happens on the MTN network? None of the users from competitors are complaining about the same issues. This must be something that start now recently, becuase it has never happened before. Also if this is the case why is customers not made aware of this. Clearly the duplicate billing should be addressed, MTN is making money while users are losing it. I will take this up with ICASA for investigation. Staying quiet about serious issues like this is not fair on customers, for this reason the cusumer protection act must protect clients agaist big organisation like MTN.
b. I am aware of the fact that i get charged for apps using data in the backgroup, but your first comment clearly define the fact that i am charge on both connection
c. My phone only run updates when wifi is available, but basd on your first comment i am not longer sure if that is the case if i get charge for both connection.
Regards
Jacko