RO
Robert O
1 reviews | Active since May 2015
25 May 2015, 11:02
Unable to Make Calls or Change my Caller Identity
I have recently started experiencing the same problem I had when I first got my Top-Up contract with MTN. I am unable to make outgoing calls, which includes trying to call MTN 808 customer service number or even to access my Voicemail. The \Call Failed"comes up on my screen immediately when I try and make a call. This issue started on Friday"
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Replies (1)
MTN South Africa's replyOfficial
29 May 2015, 16:08Hello R.Orgill,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant department for urgent attention and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant department for urgent attention and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply29 May 2015, 16:08
Official
Hello R.Orgill,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant department for urgent attention and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant department for urgent attention and a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.