KM
Khaya M
1 reviews | Active since Mar 2013
22 Nov 2015, 12:58
Unable to make calls fter loading airtime
It is the 3rd time I am reporting this. I am unable to make call even though I have R53 airtime, because ther day before I loaded R60 airtime. I am unable to make MTN to MTN calls as well.
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Replies (1)
MTN South Africa's replyOfficial
23 Nov 2015, 14:58Hello kibobo,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We recommend that when you encounter such a problem to please turn off the mobile data of the phone to enable you to initiate your calls or close the multiple internet applications running on your device.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: ***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We recommend that when you encounter such a problem to please turn off the mobile data of the phone to enable you to initiate your calls or close the multiple internet applications running on your device.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: ***
MTN South Africa's reply23 Nov 2015, 14:58
Official
Hello kibobo,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We recommend that when you encounter such a problem to please turn off the mobile data of the phone to enable you to initiate your calls or close the multiple internet applications running on your device.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: ***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We recommend that when you encounter such a problem to please turn off the mobile data of the phone to enable you to initiate your calls or close the multiple internet applications running on your device.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: ***