1 reviews | Active since Aug 2015
Unable to make arrangement to pay
U guys are pathetic ! This is my 3rd compliant - I've complained on hello Peter n at mtn complaints n my query is still not resolved ! Can someone contact me to make a dam arrangement to pay my account and don't tell me here are the banking details and the amount I need to pay - my account is in such high arreas because of ur dam strike and you are so unhelpful when it comes to helping a costumer ! I don't care if this is gone to legal n all the dumb stupid excuses you guys have given me ! How about helping your clients who want to pay their bills ! I want my number back but you clearly are so unhelpful n so unprofessional it's actually pathetic ! Call me and make an arrangement! Why must we complain to pay bills why is it so hard to contact a client to have the account paid ! Call me and don't send me some dumb reply about how to pay !
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike