NB
NIKKI B
1 reviews | Active since Apr 2010
14 Jul 2015, 10:32
Unable To Load additional Data Bundles
Ive been informed via text message that my Data Bundle is low/running out & to load more by dialing the MTN call centre. Every time I call the number sent to me , I go through the entire procedure just to be informed @ the end that MTN cannot assist me @ this time-Please Try Again Later! This is so infuriating as I don't want to be billed excessively @ the end of the month for using watsap or texting @ additional costs. I feel like this is an easy way for the Company to make more money out of me than what I've budgeted for!
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Replies (1)
MTN South Africa's replyOfficial
27 Jul 2015, 11:23Hello nix3,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the Subscriber Usage Limit is set for R260.00 for extra usage on your number. Should this amount be reached you may load prepaid airtime on your number and convert it into a data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the Subscriber Usage Limit is set for R260.00 for extra usage on your number. Should this amount be reached you may load prepaid airtime on your number and convert it into a data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 11:23
Official
Hello nix3,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the Subscriber Usage Limit is set for R260.00 for extra usage on your number. Should this amount be reached you may load prepaid airtime on your number and convert it into a data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the Subscriber Usage Limit is set for R260.00 for extra usage on your number. Should this amount be reached you may load prepaid airtime on your number and convert it into a data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,