Unable to help after 5 calls what does that tell you

Customer service have no idea how to help. I have called them 5 times to help me set up "data share" as we are able to do that now. Well, they keep telling me it's set up yet when I keep explaining to them that is has not been done and I keep getting the message on my phone to "contact my provider to set it up" they just ignore me and sigh away telling me it's done. For a major big company like this I think their staff need some training and perhaps also not have all that laughing and yelling in the background. If there is a problem doing it then just say so instead of me having to battle to get it done.