WH
Wilna H
1 reviews | Active since Mar 2016
05 Mar 2016, 14:20
Unable to give info
I have not been able to get my contract issue resolved since Dec 2015. I currently have 8 contact numbers and still my problem not resolved. I logged call on MTN complaint site and received a e-mail thet I would be contacted within 5 working days. It is now 2 weeks again and still no one contcted me
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MTN South Africa's replyOfficial
09 Mar 2016, 13:27Hello 082WH,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, you have requesting for the contract for acc no. A*** to be cancelled. We have also noticed that the account is behind with payments, please note that the contract cannot be cancelled when there is still an amount outstanding.
Kindly make payment then contact our Customer Care for cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, you have requesting for the contract for acc no. A*** to be cancelled. We have also noticed that the account is behind with payments, please note that the contract cannot be cancelled when there is still an amount outstanding.
Kindly make payment then contact our Customer Care for cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply09 Mar 2016, 13:27
Official
Hello 082WH,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, you have requesting for the contract for acc no. A*** to be cancelled. We have also noticed that the account is behind with payments, please note that the contract cannot be cancelled when there is still an amount outstanding.
Kindly make payment then contact our Customer Care for cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, you have requesting for the contract for acc no. A*** to be cancelled. We have also noticed that the account is behind with payments, please note that the contract cannot be cancelled when there is still an amount outstanding.
Kindly make payment then contact our Customer Care for cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***