TW
Toffie W
1 reviews | Active since Jul 2015
20 Jul 2015, 17:09
Unable to get thru to call centre
I've been trying the whole day to get thru to MTN to query why the last three months of my bills include lines that I never asked for. Yet it cuts me off every time I try. <br> Shocking service!
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 09:40Hello Mappy,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply23 Jul 2015, 09:40
Official
Hello Mappy,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***