Unable to get through to call centre agents
I have been trying for over a week now to log a query regarding my account with MTN, but am having no luck getting through to an agent at their call centre (0)83-1-808. The self help option do not apply to me. I even spent over an hour on the line during one of these attempts.<br> <br> Can someone please contact me urgently to discuss.
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MTN South Africa's replyOfficial
10 Jun 2015, 11:15Hello BLAML,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation today, i have escalated the matter through to our billing department investigated and to provide you with feedback of the outcome of the query.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation today, i have escalated the matter through to our billing department investigated and to provide you with feedback of the outcome of the query.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply10 Jun 2015, 11:15
Official
Hello BLAML,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation today, i have escalated the matter through to our billing department investigated and to provide you with feedback of the outcome of the query.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
As per our conversation today, i have escalated the matter through to our billing department investigated and to provide you with feedback of the outcome of the query.
Regards,
Lawrence
REQ: ***