DM
Debi M
1 reviews | Active since Mar 2013
16 May 2015, 07:49
Unable to get through
I have been trying for 3 days and have made 31 calls to the 808 number, but while on hold for a consultant,, the call keeps dropping, no matter what time of the day or night I call. Very frustrating, as I need assistance, but I cannot get it because every other number I try, I keep getting directed back to 808
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Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 08:40Hello Debzzz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply17 May 2015, 08:40
Official
Hello Debzzz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that there were technical problems experienced in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,