DH
Dipuo H
1 reviews | Active since Mar 2014
06 Feb 2015, 10:25
Unable to get through
I HAVE TRIED TO CALL INTO THE CALL CENTER THE WHOLE WEEK , I TRIED CALLING THROUGH MY WORK LAND LINE , THROUGH MY CELLPHONE , USING ANOTHER NETWORK PROVIDER BUT THE SAME THING HAPPENS , IT RINGS THEN DROPS AFTER THE 4TH RING .... I HAVE TO GO THROUGH ALL THOSE VOICE PROMPTS JUST FOR IT TO DROP AFTER THE VOICE PROMPT SAY THAT ILL BE PUT THROUGH TO AN AGENT . I CALLED *** I CALLED 173 NOTHING WORKS!!!!!<br> <br> IV BEEN RECEIVING MESSAGES AND INVOICES FOR MTN , I HAVE TRIED TO MAKE CONTACT , I DON'T KNOW WHAT ELSE TO DO I THINK MY CONTRACT IS CANCELLED I DON'T KNOW BECAUSE I CANT GO THROUGH ! . MY NUMBER IS ***<br> PLEASE CONTACT ME URGENTLY !!!! <br> DO NOT SEND ME AN AUTOMATED RESPONSE I WANT TO BE CALLED ! <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 14:35Hello Dee1720,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Our records show that you were in contact with one of our consultants on the 06th of February. Please note just to confirm your balance due on your account is R296.80 payable at the end of February. Your contract's term date is on the 29/04/2016.
Kind Regards,
Ebbedene
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Our records show that you were in contact with one of our consultants on the 06th of February. Please note just to confirm your balance due on your account is R296.80 payable at the end of February. Your contract's term date is on the 29/04/2016.
Kind Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 14:35
Official
Hello Dee1720,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Our records show that you were in contact with one of our consultants on the 06th of February. Please note just to confirm your balance due on your account is R296.80 payable at the end of February. Your contract's term date is on the 29/04/2016.
Kind Regards,
Ebbedene
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Our records show that you were in contact with one of our consultants on the 06th of February. Please note just to confirm your balance due on your account is R296.80 payable at the end of February. Your contract's term date is on the 29/04/2016.
Kind Regards,
Ebbedene
REQ:***
Best regards,