Unable to get my phone back

Hi, on Monday at visited your Allandale HVRC and had to leave my phone in. I was told within 1-4hrs I could call to check if the warranty assessment was approved. I called several times on the day and was informed that the assessment was approved but no COL number was generated and had to wait. I called again on Tuesday around three times and was eventually given a COL number by Lerato and now needed to call MTN Direct as apparently only the sales agent who helped me can reorder me a new phone. I called MTN Direct three times for Nombusa/o who arranged my upgrade to process my order and havent heard since. My number is Job Card Ref ALWIC*** COL number ***. Its been almost a week. By keeping my phone wont help pay the two huge fines you recently received. Please give my phone back!! ?#?givebackmyphone? ?#?everywhereIgowithnophone?