NS
Nkele S
1 reviews | Active since Apr 2011
14 Mar 2016, 10:08
Unable to get hold of the legal department.
I have been unable to get hold of the mtn legal department for over 3 weeks.<br> <br> When i call the 808 number the agents tell me that they cannot assist me as my account is locked.When i go to the store i get the same report as well.<br> <br> Required assistance;<br> 1. To get money back on my credit balance.<br> 2. To ensure that my account is no longer on contract but my SIM card to be transferred to prepaid.<br> 3.To ensure that my account is no longer on legal status as the billing issues have been resolved.<br> 4. To ensure that i no longer MTN any money and that my SIM card is activated again, and i no longer hold an MTN contract for this device/number.
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Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 23:04Hello Dikeledis,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The account was credited with R10456.48 on 2016-02-16 and there was a cash payment of R587.78 that was made on 2016-02-19 to bring the account balance to R0.00, we have requested the legal department to assist and remove the legal status and have the number migrated to prepaid.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The account was credited with R10456.48 on 2016-02-16 and there was a cash payment of R587.78 that was made on 2016-02-19 to bring the account balance to R0.00, we have requested the legal department to assist and remove the legal status and have the number migrated to prepaid.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply14 Mar 2016, 23:04
Official
Hello Dikeledis,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The account was credited with R10456.48 on 2016-02-16 and there was a cash payment of R587.78 that was made on 2016-02-19 to bring the account balance to R0.00, we have requested the legal department to assist and remove the legal status and have the number migrated to prepaid.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The account was credited with R10456.48 on 2016-02-16 and there was a cash payment of R587.78 that was made on 2016-02-19 to bring the account balance to R0.00, we have requested the legal department to assist and remove the legal status and have the number migrated to prepaid.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***