Unable to get hold of customer service

Item: MTN South Africa
Rating: 2
Author: Talia H

I want to cancel my contract with MTN but I can't get through to them on 808. I have send them 2 emails to [Email Removed] still no response. Why do they give contact detailsale but don't seem to answer their phones. MTN's service is pathetic and I no longer want to have anythjng to do with them.

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Replies (1)

MTN South Africa's replyOfficial

15 May 2015, 09:14

Hello taliah,

Thank you for your post.

Please accept our apologies for the delay and inconvenience experienced.

As per our conversation, please contact our offices once you have depleted any remaining airtime, data and sms bundles so that the number can be migrated to prepaid.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

MTN South Africa's reply15 May 2015, 09:14

Official