Unable to get hold of a call centre agent

It is nearly impossible to get a call centre employee of MTN on the line to speak to.<br> <br> The phone calls go unanswered for a very long time, such a long time that it feels like I am listening to a new radio station.<br> <br> If you do not have enough agents to answer the calls then it needs to be dealt with accordingly. You cannot have current PAYING clients stay on the phone for what feels like forever in order to get a query resolved.<br> <br> Very bad service. There was a reason for me moving from a contract to pre-paid.<br> At this rate you will loose me as a client in totality.<br>