1 reviews | Active since Jul 2015
UNABLE TO GET ASSISTANCE SENT FROM PILLAR TO POST
I'VE BEEN TRYING TO GET ASSISTANCE FROM MTN TWO WEEKS AGO SINCE THEY CAME BACK FROM STRIKE. I HAD PROBLEM PAYING FOR MY CONTRACT BUT HAVE MANAGED TO MAKE A PAYMENT. A LADY AT SOUGATE MALL ASSISTED ME IN JUNE BUT SHE PUT THE MONEY UNDER MTN INSTEAD OF LEGAL'S ACCOUNT AND NOW I CAN'T HAVE MY NUMBER REINSTATED. THE BRANCES LISTED BELOW COULD ASSIST AND THE CALL CENTRE EXPERIENCE WAS A NIGHTMARE TODAY. I WAS ON THE PHONE FOR AN HOUR TRYING TO GET THROUGH TO THE LEGAL DEPARTMENT. MY WIFE GAVE A LADY AT CARLON CENTRE A RECEIPT BUT SHE ALSO CAME BACK TO SAY THAT SHE SENT AN EMAIL TO LEGAL BUT THEY ARE NOT RESPONDING. I CAN'T WAIT TO FINISH THIS CONTRACT AND PART WAYS WITH MTN. I DON'T EVER WANT TO DO BUSINESS WITH THEM. IT WAS EASY TO MAKE A SALE WITH THEM BUT NOW THAT I NEED HELP THEY JUS DON'T CARE...AND THAT'S NOT THE WAY TO DO BUSINESS CONSIDERING THE COMPETITION THAT THEY HAVE. THEIR SERVICE IS VERY BAD AND I REGRET SIGNING A CONTRACT WITH THEM. NOW CAN SOMEBODY ASSIST CAUSE I REALLY WANT MY NUMBER TO BE REINSTATED.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for your payment of R4 000.00 received. The payment has been allocated to your account.
Kindly note that we have refreshed your account. Please reboot your handset and you will be able to access all your services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for your payment of R4 000.00 received. The payment has been allocated to your account.
Kindly note that we have refreshed your account. Please reboot your handset and you will be able to access all your services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***