WS
Wesley S
1 reviews | Active since Aug 2014
11 Aug 2015, 15:21
Unable to establish contact / Obtain feedback
I submitted an Insurance claim to MTN Insurance on 06 Aug 2015 as I was ****** of my cellphone. I submitted all required documentation as advised by their consultants telephonically. I received email confirmation that my claim has been acknowledged and will be attended to as soon as possible - Reference No: ***5.<br> To date I have yet to hear from MTN Insurance. What is MOST frustrating is that I'm unable to establish contact with MTN Insurance. The contact number provided, *** does not work, when selecting Option \0"as the call is cut. Through utter frustration I went to the MTN walk-in store based at Mutualpark"
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MTN South Africa's replyOfficial
25 Aug 2015, 14:27Hello EmMic2312,
Good day Mr Wesley A Smith,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time and confirmation that you have received your replacement handset.
As per your request to cancel the insurance, please see the attach form, complete and send back to my email address with the ID copy . Once received we will send the form to our insurance cancellation department.
Kind Regards,
Alice van der Merwe
REQ:***
Good day Mr Wesley A Smith,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time and confirmation that you have received your replacement handset.
As per your request to cancel the insurance, please see the attach form, complete and send back to my email address with the ID copy . Once received we will send the form to our insurance cancellation department.
Kind Regards,
Alice van der Merwe
REQ:***
MTN South Africa's reply25 Aug 2015, 14:27
Official
Hello EmMic2312,
Good day Mr Wesley A Smith,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time and confirmation that you have received your replacement handset.
As per your request to cancel the insurance, please see the attach form, complete and send back to my email address with the ID copy . Once received we will send the form to our insurance cancellation department.
Kind Regards,
Alice van der Merwe
REQ:***
Good day Mr Wesley A Smith,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time and confirmation that you have received your replacement handset.
As per your request to cancel the insurance, please see the attach form, complete and send back to my email address with the ID copy . Once received we will send the form to our insurance cancellation department.
Kind Regards,
Alice van der Merwe
REQ:***