Unable to download statements

Item: MTN South Africa
Rating: 2
Author: Previndren R

for the past 4 months i have been unable to download MTN invoices from the self service portal. <br> each month i have to call in for statements and agents advised that it has been emailed, however a 2nd and 3rd call is required then only is it sent.<br> today i spoke to someone at the helpdesk and they advise that inorder to download the statement you need windows 8, no where on the mail from MTN does it state that windows 8 is the standard as the statements are in ADOBE<br> <br> really bad form MTN

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MTN South Africa's replyOfficial

06 Oct 2015, 17:31

Hello ramsamy0825,

Thank you for your post

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to our support team for assistance. Please also try to access your account by visiting https://active.mtn.co.za/mtnsc/.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo

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MTN South Africa's reply06 Oct 2015, 17:31

Official