unable to do simswap

MTN!!!!!!<br> <br> I really do not understand, I recently called to advise that my phone was ****** and would like to report it, you requested an IMEI number which I do not have ( since my phone is more than 2 years old ). now I need to do a sim swap and I am being told because I do not know THE LAST TIME I RERCHARGED, BY HOW MUCH AND WHAT PRICE PLAN I AM ON, that I wont be able to get my number back. <br> <br> I'm a pre paid customer who recharges randomly and doesn't really look at amounts or dates( who in their right mind would jot down the date and amounts of their recharges, I definitely do not have the time to do such). I don't know my price plan specifically, I know it works for me , that I am able to make and receive calls and messages. this is not something I change regularly.<br> <br> I am very disappointed that my MAIN number from a service provider that I have been with for more than 54 years is now lost in the system. <br> <br> I do not have the time to be going to police stations to write affidavits about how my number is my number. I am disgusted by the service i have received and will not take this lying down. I want my number and from there I will be porting.<br> <br> Very disappointed by mt