GM
Glenys M
1 reviews | Active since Feb 2014
23 Apr 2015, 13:06
unable to do anything
Normally on the 21st receive my bundle but this month I didn't and when I queried I was told I used it at 14h00 on the 21 April 2015 but at that time I was in a graduation and my phone was off so I don't understand.
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Replies (1)
MTN South Africa's replyOfficial
08 May 2015, 10:58Hello glenyslyn ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that on the number provided, you use BIS and your provision date is the 26th of the month. Your BIS will last for 30 days from date of provisioning.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that on the number provided, you use BIS and your provision date is the 26th of the month. Your BIS will last for 30 days from date of provisioning.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply08 May 2015, 10:58
Official
Hello glenyslyn ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that on the number provided, you use BIS and your provision date is the 26th of the month. Your BIS will last for 30 days from date of provisioning.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that on the number provided, you use BIS and your provision date is the 26th of the month. Your BIS will last for 30 days from date of provisioning.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,