CE
CYRIL E
1 reviews | Active since Apr 2014
29 May 2015, 14:13
Unable to do a sim swap for weeks
I lost my phone in London on the 9th of May. I returned to South Africa on the 27th of May and till date i have been unable to do a sim swap. <br> <br> I Call the call center more than 50 times a day and all i get is system error please call back later.<br> <br> I cant do my internet payments as it requires OTP,<br> <br> My other mobile number ***.<br>
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello cyerebs,
We do apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that your SIM swap was processed on the 3rd of June 2015 and the number is fully active on the network.
Due to the industrial action we are facing, some of our customer service channels TAT has been affected.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We do apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that your SIM swap was processed on the 3rd of June 2015 and the number is fully active on the network.
Due to the industrial action we are facing, some of our customer service channels TAT has been affected.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello cyerebs,
We do apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that your SIM swap was processed on the 3rd of June 2015 and the number is fully active on the network.
Due to the industrial action we are facing, some of our customer service channels TAT has been affected.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We do apologize for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that your SIM swap was processed on the 3rd of June 2015 and the number is fully active on the network.
Due to the industrial action we are facing, some of our customer service channels TAT has been affected.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser