SL
Sean L
1 reviews | Active since May 2013
04 Jun 2015, 09:51
UNABLE TO DIAL FROM PARTICULAR CELL TOWER
I reported a problem dialling from my phone to any network other than MTN itself. This is ONLY at my house / office. If I drive a short distance in any direction the phone works perfectly. Ref number given to me = SMC/*** - promised a response within 48 hours - what a joke - not a single response and the problem persists.
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 09:57Hello seanL@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per Ref: SMC/***, our Network Technicians have checked and confirmed that MTN Network is fully functioning in your area. We advise that you check and log a query with other networks as it is possible that the problem is on their side.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per Ref: SMC/***, our Network Technicians have checked and confirmed that MTN Network is fully functioning in your area. We advise that you check and log a query with other networks as it is possible that the problem is on their side.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
MTN South Africa's reply09 Jun 2015, 09:57
Official
Hello seanL@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per Ref: SMC/***, our Network Technicians have checked and confirmed that MTN Network is fully functioning in your area. We advise that you check and log a query with other networks as it is possible that the problem is on their side.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per Ref: SMC/***, our Network Technicians have checked and confirmed that MTN Network is fully functioning in your area. We advise that you check and log a query with other networks as it is possible that the problem is on their side.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***