RJ
Robert J
1 reviews | Active since Aug 2010
22 May 2015, 10:46
Unable to contact MTN
I am trying to contact MTN to query my account. Problem is I am unable to reach them. Either I am getting a message that they are very busy and nobody answers or a message that says the call center is closed. I have also tried email and I am just not getting any response out of them at all. This has been going on for months now. How am I supposed to contact them? <br> <br> I am going to cancel my contract as soon as it expires - will send them fax and email again and if they don't react I will block the debit order. I am getting NO service at all from them.
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Replies (1)
MTN South Africa's replyOfficial
27 May 2015, 10:19Hello sparafucil,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your query has been transferred to the relevant functional unit for urgent attention.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your query has been transferred to the relevant functional unit for urgent attention.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply27 May 2015, 10:19
Official
Hello sparafucil,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your query has been transferred to the relevant functional unit for urgent attention.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your query has been transferred to the relevant functional unit for urgent attention.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
Regards,
Bronwyn
REQ:***