RN
Rita N
1 reviews | Active since Dec 2014
30 Apr 2015, 12:17
UNABLE TO CONTACT CALL CENTRE FOR 5 HOURS
I HAVE TRIED SINCE 08H00 TO CALL THE CALL CENTRE TO CANCEL A SIM, WE WEE HIJACKED YESTERDAY, BY ****S, BUT MTN ARE THE BIGGER ****S IN THAT THEY DO NOT ANSWER THEIR DAMN PHONES FOR ME TO BLOCK THE DAMN SIM CARD - TALK ABOUT GETTING *****ED OVER TWICE, AND THESE ANIMALS WILL BE USING THIS CONTRACT PHONE WHILE MTN STAFF SLEEP ON THE JOB - WHAT THE FRIKKEN HELL MAN, DO WHAT YOU GET PAID FOR, EACH TIME, I WAIT FOR 25 TO 30 MINUTES AND THEN GET CUT OFF, @$*+$^+@!#!$<br> I WILL NOT, WILL NOT, PAY FOR CALLS MADE BY THESE ANIMALS, THIS WILL BE FOR THE ACCOUNT OF EFFIN MTN
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MTN South Africa's replyOfficial
12 May 2015, 15:49Hello R1ta,
Thank you for your post
Apologies for the delayed response and inconvenience that was experienced.
On checking your account, I do pick up this has since been attended to on the 09th of May 2015 and can also confirm that the sim card has been suspended with no added charges to your account.
I do acknowledge the frustration experienced in trying to get through to our call centers with no luck. This issue has been brought to our senior management team to address.
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil
Thank you for your post
Apologies for the delayed response and inconvenience that was experienced.
On checking your account, I do pick up this has since been attended to on the 09th of May 2015 and can also confirm that the sim card has been suspended with no added charges to your account.
I do acknowledge the frustration experienced in trying to get through to our call centers with no luck. This issue has been brought to our senior management team to address.
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil
MTN South Africa's reply12 May 2015, 15:49
Official
Hello R1ta,
Thank you for your post
Apologies for the delayed response and inconvenience that was experienced.
On checking your account, I do pick up this has since been attended to on the 09th of May 2015 and can also confirm that the sim card has been suspended with no added charges to your account.
I do acknowledge the frustration experienced in trying to get through to our call centers with no luck. This issue has been brought to our senior management team to address.
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil
Thank you for your post
Apologies for the delayed response and inconvenience that was experienced.
On checking your account, I do pick up this has since been attended to on the 09th of May 2015 and can also confirm that the sim card has been suspended with no added charges to your account.
I do acknowledge the frustration experienced in trying to get through to our call centers with no luck. This issue has been brought to our senior management team to address.
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil