Unable to communicate a ********** account in my own name

<p>I have never in my life had such a bad customer experience. Someone opened a MTN contract in my name on the 23rd of February 2017. My bank notified me of a debit order of R1660 on the 1st of April 2017. At that time I stopped the transaction and reversed it. I then attempted to contact MTN and soon realized that that it is impossible if you do not have a number on their system. Guessed a number and got through to the prepaid department. Explained my situation and was promised they would call me back. This never happened. I then got someone's number on contract and got through to the contract department. Explained my situation again and was told to submit an afridavid via e-mail ********** This I did the day after. From then I never had a single response. I contacted them today (22 April) and was told the account has been handed over to the legal department and there is nothing more they can do. They admitted *****, but could not help any further. I needed a letter to confirm the account was **********ly opened in my name. This would allow me to get the SAFPS to tag my ID if any attempt was made on my name again. . 22 days later and no contact. 22 days later and I am still at risk. 22 days later and there is still noone to talk to directly. 22 days later and I know that I will never ever suggest anyone to use MTN and I will most certainly never do! I should open a case against MTN! My reference number is req ********** . Please contact me so that we can resolve this. If my credit record is impacted because of this lack of support, I will hold MTN responsible!</p>