CP
Charl P
1 reviews | Active since Mar 2016
16 Mar 2016, 12:16
Unable to close my MTN account for months
I have been struggling to close my MTN account since August 2015, when I contacted them in December they were unaware of my previous attempts to close the account, at this point I once again went through the process of cancelling the account.<br> Over the last couple of months I have been unable to contact MTN to enquire why they are still attempting to bill me every month; every time it gets to the point where I request the recording the line is \dropped\".<br> Could someone from MTN please resolve this issue as I will not live with this for another six months."
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MTN South Africa's replyOfficial
18 Mar 2016, 13:01Hello charlduplessis19,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply18 Mar 2016, 13:01
Official
Hello charlduplessis19,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***