Unable to close a deceased account / demanding payment from the dead

Good morning

Please refer to reference *** as well as ***.

MTN have already been informed in February 2022 that my father past away in July 2021. The Queenwood corner received all the documents (ID, Death certificate and other). They then neglected to follow the procedures to notify the departments in MTN. This same branch was again supp**** with the same documents (ID, Death certificates and other documents) in April 2022. They then neglected to respond on internal communication from MTN. In June this branch was visited again and they informed us that they will only assist if we pay funds before they will check on the status of the case or issue a reference number. I then visited the Brooklyn branch that then assist me to forward document. I am still waiting for response on the email that was send by Brooklyn. I now inquired again and was informed that I need to supply these documents again. How many times must I supply you with documents. This is going on since February 2022. This is an insolvent estate.