Unable to check data balance
<p>Why, in this technologically advanced age, where almost anything is possible, can I not check my balance on my MTN sharelink device? it is so infuriating to have no idea of what my data usage is, and when I am running low. I have twice run out of data, and have to go into town (we live in a very remote area) to purchase data. This is so inconvenient. There has to be a solution to this problem. Come on you techie guys, please find a way to sort this problem.</p>
Good Day Sharon Passe
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, please be advise to download to your device the MyMTN application on play store this will allow you to view the balances for your sharelink modem on your handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Sharon Passe
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, please be advise to download to your device the MyMTN application on play store this will allow you to view the balances for your sharelink modem on your handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Thankyou, I have done as suggested and am now able to check my balance. My only concern is, why were the staff in 2 different MTN stores unable to offer this advice, despite my complaints? Seems their training is lacking.
Thankyou, I have done as suggested and am now able to check my balance. My only concern is, why were the staff in 2 different MTN stores unable to offer this advice, despite my complaints? Seems their training is lacking.