1 reviews | Active since Jun 2015
Unable to change my phone
<p>i bought a phone yesterday at MTN, the phone is not performing what i expected and now i aske the lady who helped me if i can change my phone to get another brand. She said no, which she never explained to me, and i asked if then i can cancell my contract. Then she told me that i will have to pay the full total cost for the phone and plus the full 2months monthly fee, this is a *******, it was never explained to me, how do i pay a full total cost of the money where as a phone dont even have 2 daya. i am very disappointed</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike