UNABLE TO CARRY OUT A SIM SWAP

Item: MTN South Africa
Rating: 2
Author: JOHANNES H

Good day, to do a SIM swap normally take two hours. I have done a SIM swap with MTN on Wednesday 18 February 2015 and today Saturday 21 February 2015 I am still off the air.<br> <br> Every time you phone customer care on 173, you get another version of a story. The cell phone dealershop where I did the SIM swap is also battling to get this sorted out with customer care.<br> <br> Hopefully I will be on the air some time.

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Replies (1)

MTN South Africa's replyOfficial

05 Mar 2015, 11:24

Hello HALLJG,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to our prepaid supervisory team for resolution.

Thank you
Wenzile Masina
REQ:***

MTN South Africa's reply05 Mar 2015, 11:24

Official