jL
johan L

1 reviews | Active since Jul 2014

16 Apr 2015, 06:58

UNABLE TO CANCELL CONTRACT ALREADY PAST 24MONTHS

I have tried numerous times to cancel my Data Contract before it reached its 24 months - i was told that i first had to expire for me to be able to cancel it on more than one occasion.<br> <br> I phoned on the precise day that the contract expired to cancel i got another excuse that i would have to do it the following day which was Saturday.... phoned Saturday, waited for ever before someone answered and was told that cancellations was not working over Weekends. but the will phone me back within a week...... still waiting 3 weeks later<br> <br> I then send numerous mails to customer care to have this canceled - still nothing!!!!<br> <br> i was obviously billed for this month and still I cant get it CANCELED!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Apr 2015, 16:13
Official
Hello johanloots70095,

Thank you for your post.

Our records show that your number has been deactivated as of the 24th of April 2015.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.


Regards,
Peggy