GH
Geoffrey H
1 reviews | Active since May 2015
20 May 2015, 18:02
Unable to cancell contract
I took out a two year data contract which included the cost of a tablet over the two years. After expiry of the period MTN continue billing me for the full value of the contract although the tablet was effectively paid off. I decided to cancell the contract and approached the local MTN shop and was told I must phone 808. I have phoned this no numerous times only to be cut off after about five minutes. I have sent five emails requesting MTN to cancell the contract to which I have had no response. I have also sent a message on the MTN website to which I also have not received a reply.<br> <br> Can somenone please ensure that the contract is cancelled.
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MTN South Africa's replyOfficial
25 May 2015, 14:10Hello Location,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A request *** has already been put through. The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward.Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A request *** has already been put through. The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward.Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply25 May 2015, 14:10
Official
Hello Location,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A request *** has already been put through. The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward.Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A request *** has already been put through. The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward.Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,