CW
Clint W
1 reviews | Active since Mar 2015
30 Mar 2015, 10:29
UNABLE TO CANCEL MY MTN CONTRACT!!!!!
So, it appears that MTN do not like cancellations. I've tried 4 times to cancel my contract and each time I've been given a different explanation as to why they can't put me through to their cancellation department. They have inter alia \been out"";I am having to deal with poor service. Try calling their call centre and you wait 20 minutes before someone tells you that they can't help you. Not even the supervisor could help me - \""not their department\"". This is not acceptable. Next step"
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MTN South Africa's replyOfficial
09 Apr 2015, 15:53Hello Clint Wilson,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system you have been assisted with this query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system you have been assisted with this query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply09 Apr 2015, 15:53
Official
Hello Clint Wilson,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system you have been assisted with this query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system you have been assisted with this query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***