Unable to cancel my contract

Hi,<br> <br> I did a request for my contract to be migrated to prepaid on the 9th of December. I got the email from retentions and answered all the security questions to which they responded that my contract will be cancelled within 5 working days. This didn't happen. I called back and was told that they will send an email to that department as an escalation. Nothing came of this. I then called again and was promised that a supervisor would call me back, he apparently wasn't 'at his desk' at the time....I am still waiting for this call back from Mr Danny Botha. I then emailed retentions myself and was apologised to and advised that it would be cancelled within 2 to 24 hours. How the turnaround time of this process keeps changing is beyond me. Anyway, it is now almost a month and I am still waiting for it to be cancelled.<br> <br> This is just ridiculous and unacceptable! Please cancel this contract as a matter of urgency.