FC
Francois C

1 reviews | Active since Dec 2010

27 May 2015, 19:17

Unable to cancel my contract!!!

I have been struggling to cancel my MTN contract for 3 weeks now.<br> <br> My contract has ended this month but I'm unable to contact MTN to stop it.<br> <br> First I tried calling 808 to try and cancel my contract over the phone. All I get is a woman saying \The call center has been disrupted and they apologise for the inconvenience". And then the line goes dead. I emailed [Email Removed] TWICE with NO response. I even went into a MTN branch to cancel it there but all they could tell me is to phone 808 from my MTN phone. I've been phoning 808 ever since and I keep getting the same message saying the call center has been disrupted.<br> <br> I WANT TO CANCEL MY CONTRACT NOW!!!!!!<br> <br> Otherwise I will have no choice but to stop the debit order and to keep my emails sent as proof of cancellation."""

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2015, 15:29
Official
Hello francdore,

Thank you for your post.

Please accept our apologies for any inconvenience caused.

Please advise that your query has been escalated to the relevant department.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Warm Regards
Zelephi
REQ:***