Unable to Cancel MTN Month-to-Month Router – Ongoing Debits & Poor Servi

I am extremely frustrated with the service I have received from MTN regarding my month-to-month router.

This is NOT a fixed-term contract. It is a month-to-month service, which means I am entitled to cancel at any time. However, I have been trying for over a month to cancel and return the router at the Gandhi Square branch, and I keep being told that their “system is offline.”

I have visited the branch multiple times including several times last month and I am given the same excuse every time. Meanwhile, debit orders continue going off my account and the amount keeps increasing. On top of that, the data depletes extremely fast, which is one of the main reasons I want to cancel.

What is even more disappointing is the unprofessional conduct at the Gandhi Square branch. Staff members are often on their phones while customers are waiting, and no proper explanation or alternative solution is provided. Simply saying “the system is offline” repeatedly is not acceptable.

This delay feels unfair, especially for a month-to-month service that should be easy to cancel.

I am requesting urgent assistance to: 1. Cancel this service immediately. 2. Stop any further debits. 3. Confirm the correct return process for the router.

I expect this matter to be resolved without any delays.