Unable to cancel MTN contract

Hello Peter, I wish you had a 0 star rating for one star is even more than what MTN deserves. I have 2 x contracts with MTN that have been due for upgrade for quite a while now. I first wanted to think if I wanted to upgrade or if I would cancel the contracts. After deciding that I will upgrade one contract & cancel the other I went to the MTN store in Lydenburg. They informed me that they can’t cancel the contract in store and due to none of the stores having stock of the phone I wanted for the contract I want to upgrade they advise me to call the number for MTN direct to upgrade my contract. So what is the point of a a store if you can’t do anything at that store? But anyways... this is my actual complaint. First I called the cancellations department but after holding for about an hour I dropped the call for I don’t have time to waste to hold on for hours on end. Then I called MTN direct to do the upgrade, everything went well until a few days after upgrading that I wanted to call to find out if I can get a tracking number for my order. The person I spoke to told me that my order reference number is for CCISA and that I had to call them to get a tracking number. After calling them and also holding on for almost half an hour before getting through to the consultant she told me that my order was still waiting to be handed over to the courier so I just need to be patient it can take up to 10 days. I called them back the next day to hear if there is any progress & found that their offices have been closed until the 4th of January. So taking the public holidays in account it still would be much more than 10 business days before my phone would arrive so due to MTN not holding up to their side of the bargain I decided I will cancel both contracts and move to a better service provider. I called MTN again to cancel my order with CCISA but then they told me that my order was not with CCISA but that it was internal and put me through to MTN retentions department aka MTN cancellations where I had to hold for more than an hour in the beginning of my MTN journey. I holded for more than an hour yet again, after stripping my moer properly I called MTN again and asked that they please assist me just to cancel my contracts with them and that they please don’t put me through to the retentions department again for their is nobody working in that department for you hold for hours on end. A very friendly guy assisted me (wish I remembered his name for he needs to get a work at a cellular network provider that is actually giving service to people) he told me that my order is actually with CCISA and he will email them to cancel my MTN upgrade and then I will still need to work with the MTN retentions department to cancel my contracts. I told him that no one there is answering so he gave me an email address that I can mail. I did mail them and got this reference number *** from an automated response stating that they will contact me “typically” within 24 hours. Well it have been wat more and still no contact. So basically I just want to warn other people be very careful when taking out a contract with MTN you might just never be able to cancel the contract when you wish to do so....