1 reviews | Active since Jan 2013
Unable to Cancel MTN Contract
I decided to cancel my MTN contract today due to there not being a nee to have it anymore and its already 6 months over the normal 24 month contract. I get to the MTN Store at King Shaka Int Airport, to be told that they are unable help me and that the call centre strike is over and to contact the call centre.<br> <br> The number which she gave me ***) is not helpful. I then found the *** number on the MTN website, and it is cause of this number that I have decided to write this complaint. I called over 5 times each time being on hold for a call centre agent to take the call, after around 10 minutes being on hold the line drops. <br> <br> If this matter is not resolved I am just going to Stop the Debit Order and wait for MTN to contact me.<br> <br> <br>
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond as soon as you can so that we can process the cancellation.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond as soon as you can so that we can process the cancellation.
Thank you
Wenzile Masina
REQ:***
