Unable to cancel contracts
Ref # ********** 0, # ********** 9. NO ANSWER on your 808 number to cancel my two contracts. I have tried to call your lines, I have tried to email your customer services numbers, i have written on your website and i have been to your stores only to be told to contact this 808 - Retentions extension (4) and never be answered.
I have been trying for DAYS and will sit on your line holding for 25minutes + more. This is absolutely ridiculous service! HOW DO I CANCEL MY CONTRACTS!!!
I will NEVER ever come back to MTN !!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have sent an urgent request to our retentions department to contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have sent an urgent request to our retentions department to contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team