Unable to Cancel Contract -Terrible Customer Service from MTN

I have been trying to cancel my MTN contract since March, yet despite calling multiple times over the past two weeks, my requests have not been addressed. My contract ends in April, but MTN keeps insisting on a “20-day cancellation,” which keeps extending the contract.

I am currently not working and have communicated this, but no assistance has been provided. I have escalated the matter and requested call recordings, yet there has been no resolution. I had also previously requested a change to my payment date, which was not executed on time, resulting in errors on my account.

Throughout this process, I have been put on hold multiple times with no progress. Based on my experience, I strongly advise others to think twice before entering into a contract with MTN.