1 reviews | Active since Jul 2012
Unable to cancel contract due to pathetic customer service delivery
My contract expired at the end of October 2025 and because I am currently only temporary employed and on debt review I am not able to change contract plans.
I have called MTN probably 6 times to cancel my contract as my premium has increase with almost R50 for a contract that expired at the end of October and the devise has been paid in full.
Al I want to do is cancel my current contract in order to go on the MTN Super flex 5g from the 1st of December to avoid paying an ridiculous increased premium for a devise that is paid in full.
I am not interested in taking any other contracts as the Super Flex 5G is sufficient for my current needs and I was also considering taking up one for my son at a later stage as well. .
This morning I called before work and the lady I spoke to said her system isn't working I must call back again.
When I called during my lunch break thee agent I spoke to today was so rude, did not pay any attention to what my needs were and he interrupted me when I was still busy talking and kept saying he don't know why is is asking me these questions that don't apply to me, so unprofessional that I eventually hanged up the call due to the pathetic service received.
I only have a 30 minute lunchbreak and I am not allowed to take calls during work as I am working as a receptionist.
I think the best way going is to start looking for a different provider who are able to provide proper customer service to their clients and treat them as an valued customer..
Yet still no response?????
Yesterday after 3 agents dropped the calls in my ear refusing to transfer me to an manager or team leader due to system issues in order to log a complaint.
After my 4th attempt Nthabi Seng transferred me to her team leader who promised to call me during my lunch break at 12:30, have failed to call me today.
Today when I called MTN due to team leader not calling me as promised the agent advised she cant cancel my contract due to pending upgrade which I cant qualify for.
Now that my contract is on a month to month end I don't owe anything on my devise I need to pay a higher a monthly premium. if I cancel my contract now I will still need to pay for 2 months.
I wont recommend MTN to any one who deserves to be treated fairly.
MTN 1 star rating of 96% for bad service just say it all, if they could move to 0 stars I sure the would be one of the 1st to move to 0 stars.
After being with MTN for almost 10 years I am more than happy to change providers, if it means I need to change my number I will gladly do so in order to move to a provider who strives to proved excellent customer service as it is non existing at MTN.
Yet still no response?????
Yesterday after 3 agents dropped the calls in my ear refusing to transfer me to an manager or team leader due to system issues in order to log a complaint.
After my 4th attempt Nthabi Seng transferred me to her team leader who promised to call me during my lunch break at 12:30, have failed to call me today.
Today when I called MTN due to team leader not calling me as promised the agent advised she cant cancel my contract due to pending upgrade which I cant qualify for.
Now that my contract is on a month to month end I don't owe anything on my devise I need to pay a higher a monthly premium. if I cancel my contract now I will still need to pay for 2 months.
I wont recommend MTN to any one who deserves to be treated fairly.
MTN 1 star rating of 96% for bad service just say it all, if they could move to 0 stars I sure the would be one of the 1st to move to 0 stars.
After being with MTN for almost 10 years I am more than happy to change providers, if it means I need to change my number I will gladly do so in order to move to a provider who strives to proved excellent customer service as it is non existing at MTN.