1 reviews | Active since May 2016

28 Jan 2017, 21:02

Unable to cancel contract

<p>years ago i opened a contract with altech autopage. They overcharged and had to pay back a significent ammount of money, which never happened. Either way, i cancelled the contract, which they have apparently not done either. They used the credit i had to continue the contract. In the mean time the shop closed, and mtn bought all their customers. Suddenly i am getting debit orders from mtn for the same ammount. I went to mtn in Jeffreysbay mall and PAID R300 to cancel the contract in September. Still the debit orders keep going off. There is no mtn store near me, and it is a huge inconvenience to have to go find them to cancel a contract that should not have been active for a very long time. Please help!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2017, 14:55
Official

Dear Johané

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that we are unable to pick up account details using the mobile number you have provided.

Please send the account number linked to the debits being taken in order for us to investigate further.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Thank you

Kind regards

MTNSA