RG
Ravi G
1 reviews | Active since Jan 2016
05 Jan 2016, 14:04
UNABLE TO CANCEL CONTRACT
I have been trying to cancel my contract with MTN for the last 4 - 5 months and each time I called to cancel the consultant says that my request will be processed but never does. I have been to the store and called into the call center and every time the contract still goes on to the next month and they charge me again
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MTN South Africa's replyOfficial
06 Jan 2016, 17:40Hello RPRI,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please take note that the contract for cell *** has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to be active on the network as prepaid. Please do not load any data and airtime on the sim card until the SMS has been received. The balance on the account has been credited due to the account notes prove that you have called in June 2015 to cancel the contract.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please take note that the contract for cell *** has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to be active on the network as prepaid. Please do not load any data and airtime on the sim card until the SMS has been received. The balance on the account has been credited due to the account notes prove that you have called in June 2015 to cancel the contract.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply06 Jan 2016, 17:40
Official
Hello RPRI,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please take note that the contract for cell *** has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to be active on the network as prepaid. Please do not load any data and airtime on the sim card until the SMS has been received. The balance on the account has been credited due to the account notes prove that you have called in June 2015 to cancel the contract.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please take note that the contract for cell *** has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to be active on the network as prepaid. Please do not load any data and airtime on the sim card until the SMS has been received. The balance on the account has been credited due to the account notes prove that you have called in June 2015 to cancel the contract.
Kind Regards,
Alice van der Merwe
***